Sellular - Features

Here’s how we give your team the tools you need to increase productivity on your remote sales team.

Business Phone

Keep your sales team moving wherever they are, with reliable, comprehensive calling and SMS powered by Plivo’s own carrier network.

Features
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Domestic & Int Calling

Enable crystal-clear communication domestically and around the globe with ultra-reliable calling, powered by Plivo.

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Global Phone Numbers

Support your global business with international business numbers in more than 65 countries around the world.

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Call Recording

Record calls made via Sellular and log them automatically within Salesforce's activity history.

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Warm Transfer

Enable sales reps to speak privately to each other before a call transfer or three-party conference call.

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Voicemail & Transcription

Save time, improve documentation, and refer back to any conversion with transcriptions of every call and voicemail message within Sellular.

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Text Messaging

Make personalized conversations quick and easy. Send, receive, and manage SMS text messages between you and your contacts.

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Desktop and Mobile Apps

Sync all your devices, so it’s easy to make calls and retain robust documentation from anywhere.

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Call Conferencing

Enable up to XX parties to connect on a single call.

Salesforce Integration

Gain visibility into prospects and maintain robust documentation of interactions through our native integration with Salesforce.

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Click-to-Call

Reduce manual dialing with click-to-call. Dial any phone number directly from your desktop or mobile apps and Chrome browser.

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Pre-Built Automations

Trigger custom flows within Salesforce based on activity in Sellular to improve agent efficiency and productivity.

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Call Rich Contextual Data

Surface relevant account, lead, and opportunity information from Salesforce directly within the Sellular interface.

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Two-Way Data Sync

Make sure your data inside Sellular and Salesforce is always consistent with ongoing two-way data sync.

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Comprehensive Reporting

Gain a deeper understanding of your team's performance with pre-built reports and dashboards within Salesforce.

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Native Salesforce CTI

Make calls from directly within Salesforce without installing CTI adapters on your device.

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Automatic Data Logging

Eliminate manual data entry with automatic call logging in Salesforce.

Sales Dialer

Improve your sales team’s productivity, build better relationships with prospects, and close more deals.

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Powerdial

Define the best time to reach out to your audience, across multiple time zones, while staying both compliant and productive.

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List Management

Make sure reps connect with the right prospects at the right time. Use CSV uploads or push records from your CRM via API.

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Customized Reporting

Decide what metrics are most important to you, and create customized reports to view them at a glance.

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Voicemail Drop

Recover precious minutes lost recording the same voicemail over and over. Drop pre-recorded messages instead.

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Local Presence

Improve answer rates by using phone numbers with local area codes when making outbound calls.

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Campaign Management

Run multiple campaigns at once, each with its own strategy and settings.

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Works Within Salesforce

Click to call right inside the Salesforce app.

Reporting

Review and optimize your sales team’s performance through your dashboard, with actionable metrics all in one place.

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Measure Team Metrics

Benchmark your contact center against industry peers to help identify areas for savings and quality improvement.

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Compare Team Performance

Pull detailed reports of performance over time, top-producing team members, and much more.

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Intuitive Leaderboards

Monitor your team’s performance with a detailed dashboard showing call activity details in real time.

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Customize Reports

Provide a window into your contact center with real-time dashboards and reporting to drive better business outcomes.

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Daily Inbox Updates

Get the latest performance reports right in your inbox every day — automatically.

Coaching

With greater visibility into your sales reps’ performance, you can coach them individually and as a team on how to have greater success.

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Conversation Analytics

Identify trends and improve your team’s pitches with keyword spotting and automatic notes and transcripts.

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Call Transcription

Save time, improve documentation, and refer back to any conversion with transcriptions of every call within Sellular.

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Actionable Advice

Generate insights and best practices so you can provide your team with actionable steps for improvement.

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Sentiment Analysis

Automatically determine call sentiment to identify strong opportunities, at-risk deals, and coaching moments.

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Keyword Search

Gain visibility into topics customers frequently bring up, topics that indicate an at-risk deal, and more.

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Call Feedback

Use call recordings and transcripts to provide robust, meaningful feedback to sales reps.

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Curated Playlists

Assemble playlists of best and worst sales calls so reps can learn from each other, and you can coach your team.